Hairi Zulkifli - Senior IT Executive
Available for Networking

Hairi Zulkifli

Senior IT Executive
ITIL 4 Certified
14+ Years Experience
Microsoft 365 • Infrastructure • IT Operations
Download CV Contact Me
Hairi Zulkifli - Senior IT Executive
Available for Networking
Senior IT Executive | Infrastructure & IT Operations

Hairi Zulkifli

Senior IT Executive 14+ Years Experience

Experienced Senior IT Executive with 14+ years in IT Infrastructure, Microsoft 365 Administration, End User Support, and System Operations.

14+ Years Experience
ITIL 4 Certified
Microsoft 365 • Infrastructure • IT Operations
Download CV Contact Me View Expertise
14+ Years
IT Infrastructure
ITIL 4
Certified Professional
M365
Administration & Ops
VMware
Virtualization & ESXi
AWS
Cloud Ops Support
AI Tools
Copilot & Automation
// Professional Profile

About Me

Experienced Senior IT Executive with over 14 years of experience in IT Infrastructure, Microsoft 365 Administration, End User Support, and System Operations.

Experienced Senior IT Executive with over 14 years of experience in IT Infrastructure, Microsoft 365 Administration, End User Support, and System Operations.

With a strong hands-on technical background, I specialize in maintaining reliable Windows Server and VMware virtualization environments, administering Microsoft 365 cloud services, supporting AWS cloud operations, and delivering responsive technical support to end users. Certified in ITIL 4 Foundation, I focus on practical IT service management, structured troubleshooting, and keeping daily operations running smoothly.

Passionate about technology, automation, and continuous learning, I actively utilize PowerShell scripting to simplify repetitive administrative tasks and explore practical AI productivity tools like Microsoft Copilot to improve daily workflow efficiency.

Infrastructure & Systems

Maintaining Windows Server environments, Active Directory, VMware virtual machines, and system backups.

End User Support

Providing responsive technical assistance, troubleshooting hardware and software, and resolving user requests.

Task Automation

Developing practical PowerShell scripts to automate routine tasks, bulk user management, and maintenance.

Modern Tools

Exploring practical AI productivity tools and modern web platforms to enhance day-to-day work efficiency.

Role Senior IT Executive
Experience 14+ Years Hands-On
Certification ITIL 4 Foundation
Cloud Services Microsoft 365 & AWS Support
Infrastructure Windows Server, Active Directory, VMware
Portfolio Domain portfolio.hyrizt.com
Personal Website hyrizt.com ↗
"Practical, hands-on IT professional committed to reliable system operations, effective user support, and sensible technology adoption."
// Technical Competencies

Core Skills & Expertise

A robust blend of enterprise infrastructure, cloud collaboration platforms, system automation, and modern programming.

Cloud
Microsoft 365

Tenant administration, user lifecycle management, identity security, and enterprise licensing.

Core Specialty Enterprise
Cloud
Exchange Online

Mail routing, shared mailboxes, anti-spam/phishing filtering, hybrid connector configuration.

Advanced Messaging
Cloud
SharePoint Online

Document library architecture, granular permission governance, team sites, and retention policies.

Advanced Collaboration
Cloud
OneDrive Administration

Client sync deployment, known folder move policy, secure external sharing, and data compliance.

Advanced Storage
Infrastructure
Windows Administration

Windows Server deployment, patch management, storage pools, audit policies, and OS hardening.

14+ Years Operating Systems
Infrastructure
Active Directory

Domain controllers, Group Policy Objects (GPOs), forest trusts, hybrid sync with Entra ID.

Core Focus Directory Services
Infrastructure
VMware

vSphere and ESXi virtualization, resource provisioning, VM snapshot management, and failover.

Advanced Virtualization
Cloud
Amazon Web Services (AWS)

AWS console navigation, EC2 instance monitoring, deployment coordination, and operational support.

Operational Cloud Support
Network
Network Troubleshooting

LAN/WAN diagnostics, DNS/DHCP administration, VPN connectivity, firewall routing resolution.

Advanced Networking
Operations
IT Operations

System administration routines, daily checklists, scheduled maintenance, and standard operating procedures (SOPs).

14+ Years Operations
Operations
Helpdesk Management

SLA compliance, incident triage, tier 1-3 escalation pathways, ticketing optimization.

ITIL 4 Aligned Service Support
Business Continuity
Disaster Recovery

Backup validation, RTO/RPO adherence, emergency restore routines, offsite retention protocols.

Operational Resilience
Automation
PowerShell

Automated provisioning, batch user administration, event log diagnostics, and scheduled tasks.

Advanced Scripting
Automation
Automation

Streamlining repetitive IT tasks, user management workflows, scheduled jobs, and operational scripting routines.

Practical Optimization
Productivity
AI Tools

Microsoft Copilot, prompt techniques, AI productivity assistants, and workflow efficiency.

Active Focus AI Workflows
Web Tech
Website Development

Responsive layouts, clean modern CSS/HTML, DNS configuration, and edge-hosted web platforms.

Practical Frontend & Hosting
// Core Competencies

Professional Expertise

Demonstrated hands-on experience and operational capabilities across enterprise systems, cloud services, and technical support.

Swipe horizontally to explore expertise
Cloud Collaboration

Microsoft 365 Administration

Managing and supporting Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive and user administration.

Key Areas:
  • Exchange Online
  • SharePoint Online
  • OneDrive
  • User & License Management
  • Email Administration
  • Microsoft 365 Support
Microsoft 365 Exchange Online SharePoint OneDrive
Core Systems & Operations

Infrastructure & Support

Providing daily IT support, troubleshooting, system maintenance, and infrastructure operations.

Key Areas:
  • Windows Administration
  • Active Directory & Group Policy (GPO)
  • VMware Virtualization
  • Network Troubleshooting
  • System Maintenance & Monitoring
  • IT Support & Helpdesk
Windows Server Active Directory VMware IT Support
Cloud Operations

AWS Operational Support

Supporting cloud-hosted applications and infrastructure through coordination, maintenance activities, operational monitoring, and deployment-related tasks.

Key Areas:
  • AWS Console Administration
  • Application Support
  • Deployment Coordination
  • Server Maintenance
  • Patching Activities
  • Operational Monitoring
  • Cloud Environment Support
AWS Cloud Support Operations Infrastructure
Emerging Technology

AI Projects & Productivity

Exploring and implementing AI-generated content, automation, and productivity solutions for enterprise operational efficiency.

Key Areas:
  • AI Productivity Tools
  • Prompt Engineering
  • Automated Technical Documentation
  • AI-Assisted Troubleshooting
  • Workflow Acceleration
AI Tools Prompt Engineering Productivity Automation
Process Optimization

Automation & Process Improvement

Developing automation scripts and workflow optimization initiatives to eliminate repetitive manual tasks and improve efficiency.

Key Areas:
  • PowerShell Scripting
  • Routine Task Automation
  • User Provisioning Workflows
  • Process Optimization
  • Scheduled Maintenance
PowerShell Automation Process Improvement Scripting
Web Platforms

Website Development

Designing, building, and maintaining personal websites, domain configurations, and modern web-based solutions.

Key Areas:
  • Responsive Web Development
  • Domain & DNS Management
  • Edge Hosting & CDN
  • Performance Optimization
  • Website Maintenance
Website Development HTML5 / CSS3 DNS Management Web Hosting
// Continuous Growth

Current Learning

Continuously exploring new technologies, productivity tools, and digital solutions to stay relevant in an evolving technology landscape.

AI Productivity & Copilot

Exploring AI tools and Microsoft Copilot to improve productivity, research, content creation, and daily work efficiency.

Active Focus

Process Automation

Learning automation techniques and workflows to reduce repetitive tasks and improve operational efficiency.

Active Focus

Modern Web & Digital Platforms

Exploring modern web standards, performance optimization, and digital tools to maintain high-impact online presences.

Active Focus
// Recognized Credentials

Certifications & Accreditations

Industry-recognized certifications validating structured IT Service Management practices, infrastructure governance, and continuous professional growth.

ITIL 4 Foundation

Issued By: PeopleCert
Verified Certification

IT Service Management certification covering the ITIL 4 Service Value System, Incident Management, Problem Management, Service Level Management, and Continual Improvement.

Effective Date 03 Mar 2025
Renewal / Validity 03 Mar 2028
Credential ID GR671748668MZ
Candidate Number 9980032863976398
View Certificate Download Certificate

AWS Certified Cloud Practitioner

Issued By: Amazon Web Services (AWS)
In Preparation

Foundational cloud fluency covering core AWS services, cloud security, architecture principles, billing models, and operational excellence aligned with infrastructure goals.

Credential Status Active Preparation
Target Completion 2025 – 2026
Learning Track Cloud & DevOps
Practical Lab Hands-on Sandbox
View Learning Path Exam In Progress
Personal Creative Venture • Separate from IT Portfolio

HYRIZThub

A personal creative and digital media project exploring multimedia creation, experimental digital designs, and creative expressions under the HYRIZThub banner. This serves as an outlet for personal creative ideas and digital content, distinct from my professional IT infrastructure and operations portfolio.

Explore HYRIZThub
// Get In Touch

Professional Inquiries & Contact

Available for professional networking, technology discussions, collaboration opportunities, and career-related inquiries.

LinkedIn Profile

Connect professionally

View Profile

Direct Email

[email protected]

Website

hyrizt.com

Visit

Portfolio Link

portfolio.hyrizt.com